CleanQC FAQ



Basics

Can I include my logo on completed inspections and Inspection Reviews?

You bet! You can easily build awareness of your cleaning company’s ongoing commitment to quality by having your logo prominently displayed on all completed inspections and customer review forms.

Proper and consistent logo placement gets you noticed and remembered in a positive light; as a janitorial business serious about quality control.

Are there other helpful reports?

Yes, for example, you can instantly generate a list of ‘Inspections by Customer’ showing Average Score and Inspection Count, with filters for Completed Date, as well as whether the inspection is Standard or Internal.

Does it show my company’s overall performance?

Yes, the CleanQC dashboard shows your company’s overall performance for all buildings, which can be filtered by date range, displaying both Average Score and Inspection Count.

Can I create private inspections?

Yes, if you don’t want a customer to see an inspection, simply mark it ‘Internal’.

Can I have the inspector and cleaner sign the inspection?

Signatures? Yes! You’ll love being able to increase accountability by recording your cleaners digital signature using your Smartphone or other mobile device when reviewing inspection results with them.

In addition, having inspectors add their signature as well as the customers if they would like, is a nice procedure for keeping everything documented.

Adding signatures can encourage your team to pay closer attention to and take more personal responsibility for their role in getting and keeping buildings clean.

Plus, it’s a convenient time/date stamped record of your ongoing quality control process.

Can it create a work ticket?

Yes, with a click, you can choose, by customer, whether to create work tickets manually or to have them generated automatically.  Plus, work tickets are only created for inspections with deficiencies (cleaning issues you identified), so they're clear and easy to explain to employees rather than cluttered and hard to understand.

Can I customize my inspections?

Absolutely, you can easily set up your own rating scales including custom levels, weighting percentages and colors.

You can add your own areas and items - and they’ll conveniently be available to you in a drill down to reflect the building you’re inspecting.

Plus, you can adjust the Score Goal % used, by customer, to measure your staff’s cleaning performance.

Rather than leaving your office cleaners feeling completely frustrated - setting a realistic goal that is challenging but attainable can keep your cleaners informed and motivated.

And, you’ll love having our innovative Inspection Review as a professional-style report and reminder to your customers of your janitorial company’s ongoing work in the important area of quality control.

Whether you deliver it in person or email it to your contact, you’ll find this report to be an incredibly valuable customer service tool for developing ongoing, positive communication at the accounts you clean.

How is CleanQC different from other janitorial inspection apps?

Glad you asked! Here are 4 BIG ways:

#1, no other inspection app loads inspection templates automatically from a bid. 

That’s right, you won’t have to suffer, trying to figure out HOW to build your inspection - completely from scratch.

Our done-for–you approach makes CleanQC the fast and easy way for janitorial cleaning businesses to inspect buildings.

#2, our one-of-a-kind ‘Inspection Review’ report highlights the hard work you and your staff are delivering in the important area of quality control, in an impressive, yet easy-to-understand graphical format – solidly positioning your commercial cleaning company as both professional and committed to quality assurance.

#3, with 1-click you’ll instantly impress prospects with your decision to use this innovative quality control inspection software - by including a powerful PROMO-page and Sample Inspection right in your cleaning proposal!

#4, oh, here’s one we think you’re going to LOVE; everything is not called ‘an inspection’.

We noticed (and maybe you have too) other janitorial inspection programs seem to call everything, every room, every area, seemingly everything - ‘an inspection’.

It’s terribly confusing, and truthfully, it made us crazy.

You see, we know when experienced cleaning business owners talk about ‘an inspection’, they mean the inspection form and score for ONE building. Not 40 things, one thing.

And, to keep things simple, we call every individual room checked in the building - ‘an inspect’.

For example, you may decide to perform 15 ‘inspects’ in the Office Area, 4 ‘inspects’ in the Restroom Area and 1 ‘inspect’ in the Conference Room Area… but all as a part of your ONE (1) monthly inspection of a building.

So now, with CleanQC, your inspector goes out and completes 3-4 inspections a night, not 300- 400.

What if I lose WiFi?

Lost internet connection? Don’t worry, keep right on inspecting. CleanQC stores your data and automatically ‘syncs’ it as soon as it detects your WiFi or cellular signal is restored.

Can I take photos? Can I add notes?

Absolutely, snap a picture of any cleaning issue and the image will be saved to show your cleaner anytime. Plus, you can add and save notes for any area too.

Is it easy to inspect?

Ratings on the inspection are conveniently pre-set, so you’ll only need to change them for any areas where you find a cleaning issue.  

Simply leave the rating ‘as is’ or click-on your own grading for cleanliness–savingyoutime, every time you inspect.

The rating is instantly updated and used to re-calculate an average score for that specificarea of the building.

The score and ‘inspect’ count is conveniently displayed at the top of the page.

Is it easy to get started?

Yes, there’s no time consuming, confusing set-up - so you can get started right away, literally in minutes.

Simply pick a janitorial bid or building type and your customized inspection template will be created automatically, bringing in everything from ‘areas and items’ to ‘ratings and weightings’.

You’ll be able to create new inspections for any building you want, anytime you want.

What is CleanQC?

CleanQC is a mobile janitorial inspection app cleaning business owners can use to quickly improve quality in the buildings they clean, build trust with current customers they serve and impress prospects at places they want to win the cleaning contract.


Membership

How do I cancel? Is there a cancellation fee?

You can cancel your membership at any time. We don’t require any long term contracts when using our janitorial software.

You can call us directly at our office or simply log-in, go to ‘Account’ at the top of the Home Page and click on ‘Cancel CleanQC’.

Plus, because CleanQC is a pre-paid service, your access will continue until the end of your current paid subscription period, so, you will not be charged any additional fees for cancelling.

More good news! For one full year after cancelling your CleanQC Membership, you can quickly and easily re-activate your prior account by simply logging back in – using your Secure User Name and Password at the log-in screen.

Your credit card will be charged and you’ll have instant access to the entire CleanQC program including your existing inspections and reports.

What if I have a problem, question or need help?

If you have any questions about any aspect our janitorial software, we want to help! You can call us directly at 888-531-4878 Monday through Friday 9 AM – 5 PM EST or send in your question anytime at Contact Us.

What if I have a billing question?

No problem, if you have any question about your CleanGuru Account, you can quickly and easily get in touch with Customer Support using the Contact Us link or call our office directly at 888-531-4878 Monday- Friday 9 AM–5 PM EST

What else do I get when I join CleanQC?

When you’re signed up to use the CleanQC inspection app, you’ll get other valuable online business tools at no additional charge, including:

FREE Invoicing Program - gives you professional invoices you’ll be proud to send

FREE CRM functionality - lets you ‘link’ appts, bids, tickets & invoices - by company name

FREE Calendar – gives you a convenient mobile way to track your day, week, month

FREE Work Tickets – print & post a practical task schedule to cleaning closet door

To Sign Up Now, click here!

How quickly will I have access?

Since CleanQC is a cloud based janitorial inspection software, you’ll have complete access to the entire program – in just minutes.

That’s right, as soon as complete the short sign up process, you’ll be able to log-in to the janitorial software app immediately using your secure codes.

And remember, as a first time member, you will receive 30 days of the CleanQC - absolutely FREE.

Then, unless you cancel before the end of your FREE trial, you will begin to be auto-charged each month your account remains active – giving you ongoing, 24/7 access.

However, you’re free to cancel at anytime, stopping any further charges. However, you’ll be able to re-activate your account anytime.

What is the minimum subscription length?

One month – that’s right, with our online and mobile janitorial software, there are no long term contracts required.

We’re so confident our system will work for you; we’re willing to offer our service on a month-by-month basis.

How much does CleanQC cost?

The complete quality control inspection program is just $50/mo.


Technical

What are the system requirements for using CleanQC?

  • Internet connection.
  • Browsers including Internet Explorer®, Mozilla Firefox® or Google Chrome®.
  • Both Apple and Android Apps are available for use on most mobile devices including Smartphones and Tablets

Can I use CleanQC with a Mac®?

Yes, you can use a Mac® with an Internet connection to access CleanQC.

Why is online, cloud based software like CleanQC better?

Online janitorial software, commonly referred to as ‘cloud based’ or ‘shared server’ programs the dominant trend in the business software industry; popular with both large and small companies for many reasons, including the favorable cost and support factors.

With CleanGuru, there is no software to install, minimal computer hardware requirements, and it allows for anytime, anywhere access.

That’s right, as long as you have wi-fi or cellular internet connection, you can use office cleaning software offers to access data from your laptop, Smartphone or Tablet.

Is there any software to install on my computer?

No, CleanQC is a ‘cloud based’ application. By offering you cleaning business software this way, we can ensure you’re always running the latest version of the program.

Rather than being tied down to the laptop the software is loaded onto, CleanGuru programs can be used anywhere you have internet access using your favorite tablet or Smartphone.

Do you have an App?

Yes, we have a FREE CleanGuru app for our janitorial inspection software. For Apple devices, you’ll find it at ‘The App Store’, while for Android devices simply go to ‘Google PLAY’.

You’re going to love how convenient and user friendly janitorial software can be when you use our convenient, free app on your Tablet or Smartphone.

Plus, wait until you see how impressed prospects are when they see you using it during your next building inspection walkthrough.


Security

How long do you keep my information if I cancel or my account is closed?

Once canceled, your account and bid information will be held for one year.

If you re-activate the CleanQC janitorial inspection software within that year, you’ll have immediate access to all your templates, inspections and reports. Once the year is up, the data may be permanently deleted from our server.

Where is my data stored?

We store your data on our secure servers. Next to your finances, your data is the most important asset to your company.  We backup your data every day and you are the authorized users have access to your inspection data.

What if I forget my User Name or Password?

Simply go the CleanGuru log-in page, and click on ‘Forgot password?’ You will be asked to enter your e-mail address.

Password reset instructions and your user name will be sent immediately.

Is my inspection information secure?

Yes, when you go to sign up - your online order is placed through Authorize.net, a reliable and secure ordering system using 128-bit Secure Sockets Layer (SSL) Internet Protocol (IP) connection.

In addition, we maintain your security using a similar 128-bit Secure Sockets Layer (SSL) Internet Protocol (IP) connection. And all of your bid information is password protected and backed up automatically.


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