It's tempting -
To simply 'take to task' and correct an employee when you notice they've made a mistake.
It's easier -
To place the blame on the person at the end of the line vs. us at the beginning of the line.
It's less embarrassing -
To think some else further down the line didn't get it right, than to think we messed up before the work started.
But, it wouldn't be right, or better -
The truth is
, in the long run. - a lot fewer mistakes would happen if we, as cleaning business owners, looked at ever job we need done and - analyzed, organized, trained and directed it - so, some mistakes couldn't happen.
Sure, there are going to be some problems, no matter what do, but if we slowed down to see what tools, directions and procedures our people needed - there would be less - a lot less.
That's our job.
To think creatively, and then to take actions to reorganize work in such a way as to - eliminate even the possibility of some costly mistakes ever happening - and, others, at least happening less often.
It's an important job. And, in our janitorial and residential cleaning businesses - it's ours.
And, that's how we can create a better work place for both us as business owners as well as our employees.
You Can Do This, You REALLY Can!