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There’s a place that sells soft serve ice cream near where I live. Don’t ask me how I know…. lol Anyway, in the last 2 or 3 summers, they’ve been booming with business with people are lined up from 10 in the morning until late at night. And that’s seven days a week, all summer […]

You see it – in fact, it may be that we’ve all done it once or twice ourselves.  What is it?  Well – letting our prospect take over so completely during the selling process that we lose any chance of impressing them with our knowledge of what it takes to put together a successful cleaning […]

Last time, we looked at the pro’s and con’s of cleaning property managed buildings. Today, let’s look at owner-occupied ones. It’s probably obvious, but worth saying just to be clear, that these are buildings where the owner of the building actually uses some or all of the building to run their own company. And that […]

It’s like a ‘kick to the gut’ – you know the deal: You’re unbelievably busy and need the person you just hired and started to train to keep showing up – but they don’t. That’s right, the brand new person you trained for the last week or so – yep, the one who showed so […]

Ok, I’ll go first. Which do we prefer? Short answer – owner occupied. There, you have it. But, on a serious note, we could learn a few things by taking a few minutes to look at this question closer. First, let’s re-state the question. “Which is better to go after if you want to grow […]

It’s painful. That’s right, it can hurt, even our checkbook, to do the right thing. And, so, it might be tempting, sometimes – to avoid the pain and not face up to taking the most ethical or principled approach – but, we should. Watch this fast paced video  where Dan reveals the principle as well […]

Ok, so let’s pick up where we left off last time. If you remember… I had just bleached the carpet in a main executive office of one of our biggest customer’s buildings. And, also, if you remember, we were cleaning this carpet because our customer had VIP’s coming in the morning! And, finally, if you […]

Ok, first of all, it’s NOT booze! That’s right, might as well get this out of the way – right away: the lesson your janitorial company or residential maid service can learn from the bar business doesn’t have anything to do with alcohol. Nope, it’s more powerful than that! It’s a strategy for keeping customers […]

I think it was 1987. It was also our first year in business when Tony and I were still doing almost everything ourselves. Anyway, we were working one day and as happened a lot, we quickly realized we were also going to have to clean that night too. It was an auto supplier – and, […]

Sound crazy? Well, let me quickly explain.  You see, lots of cleaning businesses  desperately want to know how they can get un-stuck – and take their janitorial company or maid service to the next level.  Well, asking and then answering this question may be the KEY to moving forward for many of those companies – […]