FAQ

Basic

Can I include my logo on inspections?

You bet! You can easily build awareness of your janitorial business’ ongoing commitment to quality by having your logo proudly displayed on all completed inspections and customer review forms.

Properly positioned, consistent logo placement gets you noticed and remembered in a positive light; as a commercial cleaning company who is serious about quality control.

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Are there other helpful reports?

Yes, for example, you can instantly generate a list of ‘Inspections by Customer’ showing Average Score and Inspection Count, with filters for Completed Date, as well as whether the inspection is Standard or Internal.

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Will I get a visual report of my company’s quality control performance record?

Yes, the inspection/quality control dashboard shows your company’s overall performance for all buildings, which can be filtered by date range, displaying both average score and inspection count.

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Can I create an inspection for internal, office-use only?

Yes, absolutely, if you don’t want a customer to see an inspection, simply mark it ‘Internal’.

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Do I have the option to have the inspector, cleaner and building owner sign the inspection?

Signatures? Yes!

You’ll love being able to increase accountability by recording your cleaner’s digital signature using your Smartphone or other mobile device when reviewing inspection results with them.

In addition, having inspectors add their signature, as well as the customers if you would like, is a nice procedure for keeping everything documented.

Adding signatures can encourage your team to pay closer attention to and take more personal responsibility for their role in getting and keeping buildings clean. Plus, it’s a convenient time/date stamped record of your ongoing quality control process.

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Can I generate a follow-up ticket to fix issues the inspection finds?

Yes, with a click, you can choose, by customer, whether to create work tickets manually or to have them generated automatically. Plus, work tickets are only created for inspections with deficiencies (cleaning issues you identified), so they’re clear and easy to explain to employees rather than cluttered and hard to understand.

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Can I customize my inspections?

Absolutely, you can easily set up your own rating scales including custom levels, weighting percentages and colors.

You can add your own areas and items – and they’ll conveniently be available to you in a drill down to reflect the building you’re inspecting.

Plus, you can adjust the Score Goal % used, by customer, to measure your staff’s cleaning performance.

Rather than leaving your office cleaners feeling completely frustrated – setting a realistic goal that is challenging but attainable can keep your cleaners informed and motivated.

And, you’ll love having our impressive Performance Review as a professional-style report and reminder to your customers of your janitorial company’s ongoing work in the important area of quality control.

Whether you deliver it in person or email it to your contact, you’ll find this report to be an incredibly valuable customer service tool for developing ongoing, positive communication at the accounts you clean.

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How is CleanGuru’s inspection app different from other inspection software programs?

Here are 4 BIG ways:

#1 No other inspection app loads inspection templates automatically from a bid.;

That’s right, you won’t have to suffer, trying to figure out HOW to build your inspection – completely from scratch.

Our done-for–you approach makes CleanGuru’s Inspection App the fast and easy way for janitorial cleaning businesses to check/inspect buildings.

#2 Our one-of-a-kind ‘Performance Review’ report highlights the hard work you and your staff are delivering in the important area of quality control, in an impressive, yet easy-to-understand graphical format – solidly positioning your commercial cleaning company as both professional and committed to quality assurance.

#3 With 1-click you’ll instantly impress prospects with your decision to use this innovative quality control inspection software – by including a powerful PROMO-page and Sample Inspection right in your cleaning proposal!

#4 Oh, here’s one we think you’re going to LOVE; EVERYTHING is not called ‘an inspection’.

We noticed (and maybe you have too) other janitorial inspection programs seem to call every room, every area, seemingly everything – ‘an inspection’.

It can be terribly confusing, and truthfully, it made us crazy.

You see, we know when experienced cleaning business owners talk about ‘an inspection’, they mean – the inspection form – and score for – 1 building.

So, to keep things simple, we call every individual room checked in the building ‘an inspect’.

For example, you may decide to perform 15 ‘inspects’ in the Office Area, 4 ‘inspects’ in the Restroom Area and 1 ‘inspect’ in the Conference Room Area… but all as a part of your ONE (1) monthly inspection of a building.

So now, with CleanGuru’s janitorial inspection software, your inspector goes out and completes 3 or 4 building inspections a night, not 300- 400!

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What if I lose WiFi?

Lost internet? Don’t worry, keep right on inspecting. CleanGuru’s inspecting app stores your data and automatically ‘syncs’ it as soon as it detects your WiFi or cellular signal is restored.

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Can I add photos? Can I add notes?

Absolutely, ‘snap a pic’ of any cleaning issue, in any area, and the image will be saved to show your cleaner anytime.

Plus, you can add and save notes for any area too.

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Is it easy to inspect?

Yes, because ratings on the inspection are conveniently pre-set, so you’ll only need to change them for any areas where you find a cleaning issue.

Simply leave the rating ‘as is’ or click-on your own grading for cleanliness–saving you time, every time you inspect.

Then, the rating is instantly updated and used to re-calculate an average score for that specific area of the building.

Plus, the score and ‘inspect’ count are conveniently displayed at the top of the page.

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Is it easy to get started?

Yes, because there’s no time consuming, confusing set-up – so you can get started right away, literally in minutes!

Simply – pick a janitorial bid or building type and your customized inspection template will be created automatically, bringing in everything from ‘areas and items’ to ‘ratings and weightings’.

You’ll be able to create new inspections for any building you want, anytime you want.

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Membership

How do I cancel? Is there a cancellation fee?

You can cancel your membership at any time. We don’t require any long-term contracts when using our janitorial software.

Simply call us directly at our office or just log-in, and go to ‘Account’ to cancel Inspecting.

Plus, because CleanGuru is a pre-paid service, your access will continue until the end of your current paid subscription period, so, you will not be charged any additional fees for canceling.

More good news! For one full year after canceling your CleanGuru Inspection Membership, you can quickly and easily re-activate your prior account by simply logging back in – using your Secure Username and Password at the log-in screen.

Your credit card will be charged and you’ll have instant access to the CleanGuru inspecting software and app including your existing inspections and reports.

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What if I have a question or technical issue?

If you have any questions or technical issues with our janitorial software, we want to help!

You can call us directly at 888-531-4878 Monday through Friday 9 AM – 5 PM EST or send in your question anytime at Contact Us.

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What if I have a billing question?

No problem, if you have any question about your CleanGuru Account, you can quickly and easily get in touch with Customer Support using the Contact Us link or call our office directly at 888-531-4878 Monday- Friday 9 AM–5 PM EST.

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What else do I get with CleanGuru as an Inspection Member?

When you join CleanGuru Inspecting, you’ll get other valuable programs and features:

  • Free INVOICING – gives you professional invoices you’ll be proud to send
  • Free Work TICKETS – print & post a practical task schedule to cleaning closet door
  • Free Drag & Drop SCHEDULING – for up to 10 cleaners!! add’l just $2/mo.
  • Free Mobile TIMEKEEPING – for up to 10 cleaners!!; add’l just $2/mo.
  • Free CRM – lets you ‘link’ appts, bids, tickets & invoices – by company name
  • Free Consumable Supply Calculator – when estimating poly/paper supply cost

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How quickly will I have access?

Since CleanGuru is a cloud-based janitorial software, you’ll have complete access to the entire program – in just minutes.

In fact, as soon as you select your CleanGuru Plan and complete the short sign-up process, you’ll be able to log-in to the cleaning business software app immediately, using your secure codes.

And remember, as a first-time member, you will receive 30 days of the CleanGuru Plan you selected – absolutely FREE.

Then, unless you cancel before the end of your FREE trial, you will begin to continue to have access aft be auto-charged each month your account remains active – giving you ongoing, 24/7 access.

However, you’re free to cancel at any time, stopping any further charges. However, you’ll be able to re-activate your account anytime.

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What is the minimum subscription length? Do you require an annual contract?

One month – that’s right, with our online and mobile janitorial software, there are no long term contracts required.

We’re so confident our system will work for you; we’re willing to offer our service on a month-by-month basis.

Plus, as a brand-new member, your first 30 days are absolutely FREE!!

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How much does the CleanGuru Inspection App cost?

Just $59/mo., and as a new member, your first 30 days are absolutely FREE.

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Technical

What are the system requirements?

  • Internet connection.
  • Browsers including Internet Explorer®, Mozilla Firefox® or Google Chrome®.
  • Both Apple and Android Apps are available for use on your Smartphones and Tablet.

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Can I use the CleanGuru Inspection Software on a Mac®?

Yes, you can use a Mac with an Internet connection to access the CleanGuru Inspection Software and Inspecting App.

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Do you have an app?

Yes, we have a FREE CleanGuru app for our janitorial inspection software.

For Apple devices, you’ll find it at ‘The App Store’, while for Android devices simply go to ‘Google PLAY’.

You’re going to love how convenient and user-friendly cleaning business software can be when you use our convenient, free app on your Tablet or Smartphone.

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Security

How long will my information be kept if I cancel?

Once canceled, your account and bid information will be held for a minimum of one year.

If you re-activate the CleanGuru account within that year, you’ll have immediate access to all applicable data and preference settings, as well as the features and module(s) of the Plan you select when re-activating.

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Where is my data stored?

We store your data on secure servers. Next to your finances, your data is the most important asset to your company. Plus, we backup your data every day and only you and authorized users have access to your information.

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What if I forget my Username or Password?

Simply go the CleanGuru log-in page, and click on ‘Forgot password?’ You will be asked to enter your e-mail address.

Password reset instructions will be sent immediately.

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Is my information secure?

Yes, when you sign up, your order is placed through Authorize.net, a reliable and secure ordering system using 128-bit Secure Sockets Layer (SSL) Internet Protocol (IP) connection.

In addition, we maintain your security using a similar 128-bit Secure Sockets Layer (SSL) Internet Protocol (IP) connection. And all of your bid information is password protected and backed up automatically.

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