Blog

I’d lean towards too many – you might want to too! What in the world am I talking about? Ok, let me explain. Some strategies we suggest for running a successful cleaning business are easy to understand, that’s right, crystal clear – unfortunately, this one’s not! Today’s tip is a little clumsy to explain -hard to ‘nail down’. […]

Why do some cleaning companies succeed while others struggle or fail? In this video episode you’ll see how most janitorial business decide how to run their company and what they offer their customers – and why it leaves them and their sales ‘flat’. Then, before you’re done watching this fast paced video, you’ll hear how successful […]

You’ve probably heard this expression before, well, probably not with the word cleaning in it – but, hopefully it still rings some sort of bell. Here are a few examples of when this ‘watched pot’ problem kicks in: It could have been when you were nervously waiting to hear back about an important interview, or […]

Forget about blame. Forget about fault. Often, what matters a whole lot more is -FEELINGS. And, in this video episode – Cleaning Business Alert: It’s NOT about Fault, It’s about FEELINGS! you’ll learn about several practical situations that frequently come up in residential and commercial cleaning companies – leaving the building owner or property manager […]

Last time, we tackled the question of when to call back after we deliver a janitorial or residential cleaning bid. Today, let’s look at the, maybe even more important question, of what to say when you do call back. I hope, by now, you’re beginning to see a pattern develop in how we suggest you […]

It’s true – you’ve got to be ‘out of your mind’ NOT to have a plan for following up with your prospects. Why? Well, because it’s CRAZY and COSTLY – and in this quick video, Dan will tell you the two things that can go wrong when a cleaning company doesn’t have a plan for […]

These are two of the most common questions we hear from janitorial businesses. Here’s why: 1. After so much work has gone into preparing a commercial cleaning bid or residential cleaning proposal, people don’t want to make a careless mistake right at the end that… costs them the account! 2. They worry about being too anxious, […]

Don’t make the mistakes Tony and I made in our janitorial business! That’s right – it’s easier and cheaper to learn from ours than having to experience those same painful mistakes yourself. And today’s mistake is a big one about selling – specifically a selling question you SHOULDN’T ask. We learned this the hard way […]

When janitorial business owners go out to sell their cleaning services, they should be reasonable, cooperative and even accommodating – but not a door mat! Shooting straight with building owners and property managers about what is, and sometimes, more importantly, what isn’t possible, is a better approach than mindlessly agreeing to any request thrown at […]

People don’t always LOVE change, do they? Nope – it can be hard to implement new ideas and strategies, and when you do – you can definitely ruffle a few feathers. However, very often the amount of resistance or ‘flak’ you get from your staff, managers or employees is in direct proportion to the importance […]