Your Customer Probably Doesn’t Know What Your Cleaning Business Really Does
What You’ll Learn Meet customers during visits Handle customer service visits Use inspection checklists to explain the work Short Summary Most customers only see that the building looks clean each day. They often do not know what the cleaning crew does after hours. That info gap can grow fast Read More
Is Your Janitorial Business Accidentally Punishing Your Best Cleaners
What You’ll Learn Meet with cleaners about the hours that work Identify what is best for each person Avoid assigning extra shifts when hours are high Short Summary Good cleaners are hard to replace in a janitorial company. Many companies keep giving the top cleaner more shifts at night. Read More
The Most Dangerous Customer in Your Cleaning Business
What You’ll Learn Calculate each customer’s percent of monthly income Track that percent every month Market each month to get more clients Short Summary One customer can be too big for a cleaning company. Big jobs can lift revenue each month. One customer may bring in a large share Read More
Stop by the Buildings You Want to Clean – You Don’t Need to Be Perfect.
What You’ll Learn Stop in at buildings to introduce the company Give a card even when it feels clumsy Keep relaxed during the introduction Short Summary Many owners wait until the first talk sounds perfect and smooth every time. That wait means fewer visits to new companies in the Read More
Subcontracting: If It’s Good Enough for You, Is It Good Enough for Them?
What You’ll Learn Set subcontracting cap at 10% to 15% of revenue Win cleaning contracts directly with the customer Decide on subcontracting only when it is needed Short Summary Sub work can look like easy money. Too much of it builds another company’s business, not the cleaning company’s. Many Read More
What to Say and Not Say During a Building Walkthrough for a Janitorial Service Quote?
What You’ll Learn Calculate time and expenses after the walkthrough Ask what rooms and special services need cleaned Clarify when cleaning can happen without getting in the way Short Summary A building walk is for gathering facts, not naming a price. A price said offhand can make the walk Read More
Should I Price Cleaning Jobs High to Make Good Money?
What You’ll Learn Define good money as premium money Price premium service at a premium rate Compare the bid to other cleaning companies Short Summary Pricing a cleaning job too high often loses the work. Some owners want premium pay and set a wild price fast. Solid pay should Read More
How to Pick a Target Market for Your Commercial Cleaning Business
What You’ll Learn Market evening office cleaning Bid on three-to-five-days-a-week accounts Keep accounts within 45 minutes of town Short Summary Choosing a target market starts with steady, repeat work. Jobs that start and stop often cause staff to leave, so growth gets harder. Many companies do well by cleaning Read More
Two Tips to Building Relationships in the Cleaning Business
What You’ll Learn Give a good morning greeting to people in the building Look people in the eye when passing Set an assumption that new people mean well at first Short Summary Small greetings in busy buildings can lead to more cleaning jobs. When the team walks past people Read More
When to Walk Away from a Janitorial Bid Opportunity
What You’ll Learn Calculate the math on labor hours, supplies, and equipment Check if the job fits the company rhythm Decide to walk away when price-only talk or spec creep shows up Short Summary Not every janitorial bid is worth sending. Bidding on each job can lead to work Read More
