How to Stop Losing Cleaners
What You’ll Learn
- Inspect using checklists to gather feedback
- Meet daily with a site supervisor for a short check-in
- Call cleaners weekly to ask what they need
Short Summary
Cleaners quit when feedback is missing often, week after week. A cleaner is a person first, not just a worker. Most people want to hear how they are doing on the job. The company can use inspections with a checklist, then share the results fast. The supervisor can share one fix note and one compliment after each visit. A site supervisor can run a short check-in before work starts. The owner can make a call once a week to ask what is needed. This steady feedback keeps small issues from turning into quits.
Frequently Asked Questions
How often should inspections happen?
Inspections should happen often enough to give steady feedback. A checklist helps keep the notes clear every time.
Who should run the daily check-in?
A site supervisor can run it at the site. The owner can join sometimes when more help is needed.
What should be shared after an inspection?
The supervisor can share one clear fix note and one compliment. The supervisor should keep the message short and kind each time.
What is the goal of the weekly call?
The weekly call checks what is missing on the job. It also shows the cleaner is noticed by the company.
What if a cleaner does not answer the phone?
The owner can leave a short message and try again later. The check-in can cover urgent items at the site.
Transcript
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Hi there. Welcome back. Dan again from CleanGuru.
So, how can I stop losing cleaners? There’s not one answer. That is a really tough question, right? It’s a hard one.
But here’s one idea. You may have heard variations of this. It’s not unique; it’s just maybe we need to be reminded of it. Cleaners are people first. They’re not cleaners first; they’re people first.
And people like to know how they’re doing. They want to feel connected to something: to your cleaning business, to you. So if you can build in ways of giving them feedback, letting them know how they’re doing—an inspection, a checklist, maybe you have a site supervisor there for a short meeting every day—anything or several things that you can build in where you’re having a regular… we talk about with prospects: touch, touch, touch. It takes a certain amount of touches to build that level of trust. Well, of course, it takes that number of touches to build relationships and trust with cleaners, too. Makes sense.
So when we treat people as individuals, we let them know how they’re doing. Whether it’s following up on a checklist, an inspection, the site supervisor before they start the night work, or a phone call that you make once a week to them—whatever you can do to visit with them—give them constructive criticism, give them compliments about what they’re doing, right? Give them an opportunity to tell you what things they need or what they’re missing that they might need, that you could help with. All those ways are ways of making them feel connected so we don’t lose cleaners quite as often.
Till next time, remember: you can do this. You really can.
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