How to STOP Restroom Complaints
What You’ll Learn
- Use a daily mobile restroom checklist
- Check paper goods and soap on each visit
- Document after-clean photos of the counter and floor
Short Summary
Restrooms cause many complaints for most commercial cleaning companies. Some reports show about four to five out of ten complaints come from restrooms. A checklist used every day keeps key restroom tasks from being missed. A checklist on a phone makes checks simple for the team. The list should cover paper towel rolls, toilet tissue, and soap at the sink. After the work, take a photo of the counter and floor. Photos help show the restroom was wiped down and mirrors were cleaned. Use these steps each day to cut complaints about restrooms.
Frequently Asked Questions
How many complaints usually come from restrooms?
Many surveys show about four to five out of ten.
What should a restroom checklist cover?
Include paper towel rolls, toilet tissue, and soap. Add trash and wipe-down items on the same list.
Why take photos after restroom work?
Photos show the counter and floor looked clean after work.
How often should the checklist be used?
Use it each day the restroom gets cleaned.
Do photos need to show the whole restroom?
A counter photo and a floor photo are enough.
Transcript
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Hi there. Welcome back. Dan again from CleanGuru.
Restrooms—complaints about restrooms. You can check this out yourself. I did a quick check myself. I’d seen a recent survey that 42% of all complaints that a janitorial commercial cleaning company receives are about restrooms: how it looks, supplies not being filled, that kind of thing. I saw another report that talked about up to 50% or more. So let’s just say 40 to 50% as an average.
That is the biggest piece of the puzzle regarding complaints, because the others break down into many other things. So if you can address this one area of complaints—restrooms—in a very tactical, effective way, that may be something you want to look at.
What can we do? I suggest a checklist, also supported by pictures—photos. There are these—we have a software, and we have a mobile checklist, and you can take pictures. We’re not the only one, but some method to keep the checking of the restroom a daily activity so that you can verify that supplies are filled: paper towels, hand towels, toilet paper, hand soap. And that you can verify that the trash is done, it’s been wiped down, it’s clean, the mirrors—everything looks good.
And a couple pictures: there’s no one in the bathroom. When you’re done, you take a picture to show the restroom counter and how things look, the floor. If you could verify that every night, how much of an advantage would that be? Something to think about.
And there are tools that are very convenient that you can work with your cleaners to help you get that accomplished.
Till next time, remember: you can do this. You really can.
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