The phone rings – it’s one of your customers. They have a cleaning complaint. You send one of your managers out to fix it. Case closed. That’s it, right? Well, not necessarily! Watch this short video to see what Dan and Tony learned, the hard way, about what it really takes to fix a janitorial complaint or cleaning problem.
Before you’re done watching the video you’ll see that it take a lot more than just sending one of your people out to ‘take care of it” – if you want to offer great customer service in your janitorial business or commercial cleaning company.
Thanks for watching our video The MOST important ‘thing’ on Your Janitorial Business Website! but also be sure to check out our video, What Successful Janitorial Selling Doesn’t Look Like! where we reveal the ‘things’ to avoid when you’re selling your commercial cleaning services! The list of what to watch for may surprise you – then, help you!
Plus, we hope you continue to check out Dan’s weekly videos in the future to hear his latest ideas, tips and strategies ‘concerning things you’re concerned about’, such as how to bid cleaning jobs profitably. You’ll quickly discover practical keys about what it really takes to flip a cleaning company from painful to profitable. Want to flip yours?