No you didn’t mis-read what I said – I mean it.
If you want it done right, you shouldn’t do it yourself!
And I know that that goes against nearly everything you’ve been told your whole life.
But here’s the thing…the whole idea that you, and only you, can be counted on to get it right….is wrong!
Really, think about it.
Sure, you’re good at what you do.
But to be so close minded, or short-sighted, to think that you are the only one that can be counted on to come through when it counts is not only nonsense, it’s downright dangerous – at least, business wise!
That’s right, by dangerous, I mean dangerous to your chances of ever having a fast growing, profitable cleaning company that has people and systems in place so it runs smoothly, even without, maybe particularly without – you there to run everything!
Let me be frank.
If, God forbid, when Tony and I were both running the cleaning business – if we were to be ‘hit by a bus’ and therefore wouldn’t have been around to:
– help make one decision
– clean one account
– inspect one building
– call one customer
– or send out even one invoice….
…Our company should be able to run the same as it would if we were there! (Sure we’d miss being around and hope our family, friends and staff would miss us too!)
But honestly, we are proud to say all those things would happen – without us there to make sure they happen.
Now, obviously, we don’t sit around at work because we don’t have anything to do. (although I did catch Tony doing that one time last week.)
No, we try as much as possible to spend our time working, as they say ‘on our business, not in it’ because we know that’s how we’ll reach our next goal, and our next goal and so on.
And that approach is only possible because we don’t believe ‘If we want it done right… we have to be the only ones to do it!'”
And we don’t believe that because we’ve seen so much evidence that shows the opposite to be true.
-Many of our associates could clean circles around us.
-Our Customer Service Manager has more patience when listening to customer problems than Tony or I.
-Our HR Manager has more experience and tact when handling employee problems than we do.
-Our floor maintenance techs can strip and refinish a floor you guessed it, better than Tony or I.
You get the idea.
That’s ok. In fact, that’s great. We were unbelievably proud and grateful for the quality service our people delivered everyday!
You don’t need to be the best technical person in every part of a cleaning operation to operate a great cleaning company.
You do, however, need to be the best owner-operator of a janitorial cleaning company that you possibly can be.
And that calls for different skills, like goal setting, delegating to and motivating employees, as well as creating systems to monitor and measure results.
When you can count on your people to deliver when you want something ‘done right’… you’ll know you’re doing something right too!
You Can Do This, You Really Can,