Role Playing vs Real Life

Whether you’re just starting a cleaning business or simply want to learn new and better ways to keep your existing janitorial or residential cleaning company profitable, in these videos Dan covers everything from the latest trends in janitorial bidding, invoicing and inspection software to proven marketing strategies to help you grow.

It’s not enough to go through the motions; ‘You’ve got to really believe!’ deep down; when it comes to people being delighted by how we serve them, it has to come from the heart, not just from a script.

Check out today’s fast paced video where Dan shares a story about the disconnect between customer service in training and customer service in real life. Then he highlights something we probably already know….that for something to create the desired affect in our customers (trust), our words and actions have to be authentic and consistent, regardless who it is we’re talking to or whether or not we’re having a ‘tough’ day.

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Thanks for watching our video Role Playing vs Real Life, but also be sure to check out our video Here’s Our Strategy. What’s Yours? where Dan explains how the idea of ‘something is better than nothing’ may not always be true; especially when it comes to successful and exciting business strategies you can be proud of.

Plus, we hope you continue to check out Dan’s weekly videos in the future to hear his latest ideas, tips and strategies ‘concerning things you’re concerned about’, such as how to bid cleaning jobs profitably. You’ll quickly discover practical keys about what it really takes to flip a cleaning company from painful to profitable. Want to flip yours?


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