Last time, we talked a lot about preparation.
Today, let’s discuss another important key to success – once you’re past the doors and standing in the lobby.
That’s right, first, comes the receptionist.
How you treat the receptionist tells a lot about you, sets the tone of the walk-through, and may even determine whether you get the job!
Don’t believe me? Think about this for a minute.
What means more to the prospect,
1. “What you say about yourself” or
2. “What others say about you”?
That’s right, we’ve talked about this before, when we were discussing the value of testimonials.
Often, the answer is, “What others say about you” because first hand “reports” about you are more believable.
So, let’s get back to the receptionist. Let me ask you this:
Have you ever noticed when your contact walks you out to the lobby, when your appointment is done and you’re about to leave –
WHO is there right next to the contact as you walk out the door?
The receptionist! Right?
Yes, that same receptionist you spoke with just 30 minutes or an hour ago.
And if you don’t think the receptionist and the contact very often chat about you after you’re out the door… then you’re crazier than half politicians in Washington!
The truth, of course, is they often do talk about you when you walk to your car and what the receptionist says about you can make a difference.
Sometimes, it’s just a small thing, like:
Receptionist: “He seemed very nice and professional”
Contact: “Yes, I thought so too!”
If you impressed him or her with your respect and professional manner, you may have just got some FREE, but priceless PR delivered to your contact.
On the other hand, if the conversation goes more like:
Receptionist “Boy, I gotta tell you Sue, he was so rude and pushy when he first came in. I was surprised.”
Contact: “Really, thanks for telling me that” “Hmmm … we’ll see.”
So, it’s a good idea to follow the advice we hopefully all got at a very young age, “Treat everybody, the way you’d like to be treated.”
Mom was right… again!
You Can Do This, You Really Can!